About Us
Balloonflex was born nearly six years ago, right at the start of the COVID-19 pandemic — a moment that demanded resilience, creativity, and a reason to keep going. What started as a lifeline has since grown into a movement, evolving from humble beginnings into an emerging high street name with global reach.
Today, Balloonflex has shipped to over 30 countries worldwide, but our foundation hasn’t changed: quality first, always. Every piece is made with intention — built to last, designed to speak, and rooted in culture. As we continue to grow, that commitment to craftsmanship and authenticity remains at the heart of everything we make.
Our flagship store is located at 4B, Emma Abimbola Cole, Lekki Phase 1, Lagos, Nigeria — where the Balloonflex story continues, one piece at a time.
Delivery information
United Kingdom
Standard : 3-5 Business Days £5:99
1st Class : 1-3 Business Days £6.95
FREE SHIPPING on deliveries over £60
Europe Shipping
Signed and Tracked : 5 - 7 Business Working Days (Rates subject to change based on Weight ) £16
Outside of Europe International Shipping :
7-14 Business Days
Nigerian Nationwide 3 -4 Working days N10
Lagos Pick up at our Flagship or same day delivery Free
US & Canada £35
Please note: Due to shipping regulations, perfumes can currently only be delivered to addresses within the United Kingdom and Nigeria.
For queries, please contact Balloonflex team on
sales@gurbalondon.com
Returns
Our policy lasts 12 days. Products that spend 12 day or more with buyer are not eligible for a refund.
To be eligible for a return, your item must be unused and in the same mint condition that it was received . It must also be in the original packaging that was sent in. Products opened, physically damaged or used would not be refunded .
To complete your return, we always require that you message our company with your complaint, personal information and a receipt or proof of purchase. Our always helpful team would be there to respond, help and guide you on the steps to follow through to get refund sorted.
Please do not send your purchase back to the manufacturer except asked to.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business working days (depending on your bank )
If you have paid by credit or debit card please allow up to a week for the amount to show in your bank account. Sorry if this seems a little long but the time frame is dictated by your bank or card issuer and we have no control over.